Frequently Asked Questions
Frequently Asked Questions
Please visit the relevant link to sign your student up for retakes, please note that retake sign ups are only valid for the original photos and signing up after the retake date will not result in additional photos being taken.
Our Family Plan applies to families with 3 or more children. Pay full price for your first two children and pay $3.00 each for additional children in the same family for a package of equal or lesser value. Please enclose a note with your $3.00 order(s) indicating the names and schools of the orders you paid for in full. The Family Plan is not available online at this time, so please order via envelope or by phone. This does not apply to groups or siblings photographed together. All children must be photographed by Harvey Studios.
Yes, but a complete package must be purchased for each pose. We do not split packages.
Additional packages or extra sheets can be purchased from the second pose. Our "C" package includes printed photos of both poses.
Yes, we keep photos for one year. A late fee may apply, depending on when you order.
You should receive your photos 3-4 weeks after the due date on your order form. This may vary if we receive the orders late from the school. Online orders and submitted order envelopes are processed at the same time.
If you order online, you will receive a link to download your image within a few minutes. If you order digital images by submitting a paper order form to the school, your image will be sent by email when the printed photos are processed, roughly 3-4 weeks after the due date.
No. I am sorry we do not accept post-dated cheques since it delays the packages being sent to the school.
If none of our package options meet your needs, you can build your own package using our Add-Ons option. You can buy individual sheets of whatever size you like.
1-888-512-2444 toll free or 506-459-1155
8:30 to 5:00 Monday through Friday.
Saturdays and Sundays, please leave a message and we will return your call during business hours.
Yes. Give us a call at 1-888-512-2444 and we will be happy to take your order by phone.
You can order online, by phone, or by submitting your completed order envelope to the school with payment enclosed.
Give us a call at 1-888-512-2444 and we will be happy to help. Please make sure you have your student's ID number before calling.
Yes, you can but only by calling our customer service at 1-888-512-2444
We will remake, retake or refund you if you are not 100% satisfied.
Please call our studio and inform them of your choice and they will be happy to help you. There will be a $10 handling fee to replace the original photos.
Our regular retouching includes removal of blemishes, If you have any special retouching request please mark your proof and send it back with your order, one of our staff will call you with a quote.
No, once you’ve placed your online order you’re done!
Roughly 3-4 weeks after your due date, as long as you order on time.
When you order online our system will send you the image immediately, therefore please call or email us with your order ID# and we will retouch your photo and send you the retouched version.
Yes, retakes are roughly 4 weeks after the original photos. Your school will let you know the date.